A smoother
in-store experience.

A smoother in-store experience.

Klarna

Senior Product Designer

The role

As a design consultant, I worked in the in-store team at Klarna. Our mission was to improve the current in-store experience. We worked with a team-wide discovery phase. Together, we studied users' current experiences, mapped them, and iterated new solutions to solve identified pain points.

The role

As a design consultant, I worked in the in-store team at Klarna. Our mission was to improve the current in-store experience. We worked with a team-wide discovery phase. Together, we studied users' current experiences, mapped them, and iterated new solutions to solve identified pain points.

The role

As a design consultant, I worked in the in-store team at Klarna. Our mission was to improve the current in-store experience. We worked with a team-wide discovery phase. Together, we studied users' current experiences, mapped them, and iterated new solutions to solve identified pain points.

Objectives

Increase

Conversion

Understand

Current experience

Smoooth

Shopping

Improve

In-store Experience

Iterate

Design concepts

Remove

User pain points

Achievements

Fast iterations

By understanding our user's current in-store experience, we could fast iterate on an improved in-store experience. It resulted in a smoother interaction (QR-Code) adapted for an in-store context that saved time for both merchants and consumers.

Concepts

We tested several prototypes to connect the consumer and merchant more smoothly by scanning QR-code, BLE, and NFC connections (Tap to Pay).

Concepts

We tested several prototypes to connect the consumer and merchant more smoothly by scanning QR-code, BLE, and NFC connections (Tap to Pay).

Work